Returns Policy - D Auto Spares

D’s Auto Spares — Returns & Refunds

We’re committed to supplying quality genuine OEM used and new parts. Please review this policy before purchasing so you know exactly how returns work with us.

✅ Return Eligibility

The part must be fitted by a qualified, registered workshop with an invoice or fitment report.
The item must be returned in the condition supplied — unmodified, complete, and undamaged.
Electrical/electronic items are returnable only where a verifiable factory fault is proven by a qualified technician.
Returns for incorrect orders are not accepted where the wrong part was purchased or installed without compatibility confirmation.
Return requests must be logged within 7 days of delivery.

❌ Not Eligible for Return

Electrical parts fitted by unregistered or unqualified individuals.
Items damaged during installation, testing, or handling after delivery.
Parts installed into non-compatible vehicles (VIN/part match not confirmed).
Items returned after the 7-day window without prior arrangement.
Clearance, special, or marked-down items where noted.

⏱ Return Window

You have 7 calendar days from delivery to request a return. We’ll provide return instructions and the return reference if approved.

💡 Important Notes

Used parts may show normal cosmetic wear; we do not guarantee “as-new” aesthetics.
To reduce fitment issues, please provide your VIN/part number so we can confirm compatibility before purchase.
Product photos represent the actual item supplied unless otherwise stated.

📦 Delivery & Courier

We use trusted national couriers with tracking. Typical lead time is 1–3 business days to major centres.
Courier services are independent from D’s Auto Spares; delivery fees are non-refundable.
Basic transit cover is included; additional insurance is available on request prior to dispatch.

🚚 Returning an Item

Unless we shipped the incorrect item, the return shipping cost is for the customer.
Please use a trackable courier and keep proof of delivery.
D’s Auto Spares is not responsible for loss/damage during return transit.

💸 Refunds & Store Credit

If your return is approved on inspection, we’ll issue store credit for the part value. Cash refunds apply only to orders paid but not dispatched or fulfilled. Approved credits/refunds are processed within 3–5 business days to the original method where applicable.